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The company is not responsible for the damage or the loss of luggages or personal items as long as you have undertaken the sole responsibility of their safekeeping.
Online booked tickets can be converted to open date ticket either via e-mail if the request was sent at least 7 days before departure, or from any central port agent up to 24 hours before departure. After informing Seajets, you should buy new tickets and state the loss in writing, including the lost ticket's details (day and time of travel, itinerary, ticket number and new ticket number) as well as a photocopy of the new tickets.
Following an audit conducted by the company and within 1 month from the day of submission of the request, provided that the lost ticket has not been used, the passenger may receive a free ticket the total value of which will amount to that of the lost ticket.
Please clearly indicate the details of the reservation in the e-mail.
If the ticket is already issued, kindly present the ticket coupon at the company’s main office or at the central agent at the port of departure.